VP - Customer Success

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Spark

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Description

• Spark is hiring a VP of Customer Success to oversee and develop a world-class customer operations organization. • Seeking a proven leader with experience managing high-performing organizations. • Reports directly to Spark cofounder overseeing the Success and Tech orgs for efficiency.

Requirements

• Extensive experience managing and building high-performing operations or customer success teams (ideally in a regulated and/or seasonal environment) • Track record of overseeing multiple teams with their own mandates, ideally with a mix of hourly and salaried employee profiles • Experience designing service models that balance operational excellence and efficiency • Passion for constantly improving the customer experience and finding new ways to go above and beyond • Strong project management skills and prior experience navigating through significant process changes • Bias towards data-driven decision-making when driving team’s performance and impact • Ability to influence and lead others through empathy • Excellent written and verbal communication skills

Benefits

• Equity compensation • Health care, including dental and vision through our PEO Sequoia • Flexible work location; co-working available • 401k • Paid Time Off • Monthly Remote Work Stipend (help cover costs of home-office needs) • Paid Parental Leave • Up to 12 weeks for birthing parents • Up to 8 weeks for non-birth parents • 11 paid holidays • Wellbeing Perks through SpringHealth, OneMedical, PerkSpot, and SoFi