Director, Dealer Relations

October 11

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S&P Global

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Analytics • Credit ratings • Finance • Energy & commodities information • Intelligence

10,000+

Description

• We are seeking a strategic, data-driven Director of Dealer Relations with a proven track record in enhancing customer retention and growth through exceptional client service. • This role is crucial in understanding customer challenges and leveraging data to drive meaningful outcomes with our product solutions, while maintaining full accountability for customer satisfaction and engagement. • Lead account and revenue retention efforts, ensuring strong dealer relationship management focused on customer success. • Collaborate closely with partner departments to stay fully informed of product updates, ensuring alignment in customer communications. • Act as the primary contact for your Dealer Relations team, addressing escalated issues and ensuring adherence to service level agreements. • Mentor and develop a team of Dealer Relations Managers, holding team members accountable for performance and instilling a culture of ongoing learning and growth.

Requirements

• 8 or more years of professional experience working in sales, marketing or customer service • Prior management experience leading and managing field teams • Significant experience working with CRM tools • Strong verbal and writing communication • Strong influencing skills • Ability to develop meaningful relationships • Negotiate effectively, finding win-win solutions in a non-confrontational way • Proactively solicit feedback • Regularly assess individual performance and adapt your work to achieve better results • Passionate, enthusiastic, can do attitude • Vested interest in the team and company’s success

Benefits

• Health care coverage designed for the mind and body. • Generous time off helps keep you energized for your time on. • Access a wealth of resources to grow your career and learn valuable new skills. • Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. • It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. • From retail discounts to referral incentive awards—small perks can make a big difference.