Outsourcing Delivery Analyst

9 hours ago

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S&P Global

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Analytics • Credit ratings • Finance • Energy & commodities information • Intelligence

10,000+

Description

• The associate will be part of a dynamic team, responsible for all onboarding, data research, and processing functions on the Loan Operations Team. • You will gain exposure to an exciting financial market and interact daily with our clients of varying levels of seniority. • You are expected to support our clients and the business with operational duties and all trade support functions. • You will be responsible for proactively identifying internal and external trade and system-related issues effectively. • Your ability to capture and channel user feedback through proper communication and listening skills is imperative.

Requirements

• Positive, proactive attitude and ability to work well in teams. • Fluent English speaking, reading, and writing abilities. • Exceptional skills in listening to clients, and articulating ideas and complex information clearly and concisely. • Proven record of maintaining strong relationships with senior members of client organizations, addressing their needs, and maintaining a high level of client satisfaction. • Goal and action-orientated, with the ability to organize, multi-task and prioritize in a fast-paced environment. • Ability to manage projects independently when required. • Customer service experience from any field is a plus! • Bachelor's Degree or equivalent work experience. • Must be able to handle stressful customer situations with patience and poise. • Ability to organize and prioritize complex issues and projects to completion. • Able to demonstrate knowledge and experience in working with internet-based applications. • Ability to think laterally, provide proper issue analyses, and question current processes. • Eager to learn with strong analytical and problem-solving abilities. • Proficient PC skills, especially in Microsoft Word and Excel. • Strong process improvement skills.

Benefits

• Health care coverage designed for the mind and body. • Generous time off helps keep you energized for your time on. • Access a wealth of resources to grow your career and learn valuable new skills. • Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. • It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. • From retail discounts to referral incentive awards—small perks can make a big difference.