3 days ago
• Provides management, direction and coordination for various projects and activities • Acts as a customer-advocate and a trusted advisor • Manages multiple, complex assigned projects through successful completion • Guides, mentors, and evaluates internal project team performance • Manages customer relationships for successful software adoption and project progress • Evaluates team performance and provides feedback • Communicates with various Spok departments regarding roles and performance requirements • Directs and performs follow up as necessary to complete projects • Maintains and evaluates project plans and related documentation • Communicates with customers as primary contact regarding upgrade process • Reports project status, schedules, issues, resolutions, and completions • Presents project statuses to key executive stakeholders
• Bachelor’s degree from a four-year college or university • 5+ years project management experience in delivery of enterprise solutions • PMP Certification (Active) • Up to 50% travel may be required • Experience working with Healthcare IT (enterprise solutions) • Experience with clinical workflows • Experience working with clinical users/stakeholders • Customer advocate and trusted advisor mindset • MS Office Suite • Microsoft Project Preferred • Experience managing large, complex multi-year healthcare IT engagements • Relationship management at the healthcare IT leadership level (Director level, C-suite) • Project Management Office (PMO) experience • Lean/Six Sigma Yellow Belt/Green Belt equivalent skills
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