Senior Director - Renewals Sales

March 19

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

+2 more states

🏄 California – Remote ⛰️ Colorado – Remote 🤠 Texas – Remote ☕ Washington – Remote

💵 $146k - $244k / year

⏰ Full Time

🟠 Senior

🤑 Sales

🦅 H1B Visa Sponsor

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Sprinklr

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Sprinklr is a leading provider of enterprise software for customer experience management. It offers a unified platform that integrates various digital and social channels to optimize customer engagement and marketing efforts. Key products include Sprinklr Service, Sprinklr Social, Sprinklr Insights, and Sprinklr Marketing, focusing on enhancing customer service, social media interactions, and marketing campaigns. The platform leverages AI technology to provide real-time insights, streamline workflows, and improve productivity. Trusted by some of the world's most valuable brands, Sprinklr aims to deliver consistent and exceptional customer experiences across all touchpoints.

Social Media Management • Customer Experience Management • Enterprise Cloud Computing

1001 - 5000 employees

Founded 2010

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

📋 Description

• Partner closely with Geo leaders on continually refining our Renewals strategy/process and engagement with Sales & Customer Success • Ensure that Renewal policies, procedures and processes are understood and implemented consistently and cross-functionally • Follow Corporate guidelines and forecast current / future quarter renewal opportunities accurately and on a weekly basis • Partner with Sales leadership to ensure alignment in our go-to-market for Sales/Renewals • Become an expert in Sprinklr products and solutions, often re-selling the value and identifying future expansion opportunities • Provide role clarity for team members and link departmental goals to the larger organization and Corp Initiatives • Create and deliver summaries of key performance metrics that help the Sales organization focus on Renewals execution & expansion, our customer’s success and account planning for the Renewal • Engage with field operations to establish effective analysis of trends and performance in order to continually identify greater efficiencies and achieve operational excellence. • Work closely with our Channels teams to drive growth and expansion via our partners • Assist Sales, Renewals reps and/or leadership with Renewals negotiations & strategic discussions • Lead cross functional initiatives in support of Renewals, collaborating closely with Sales, Operations, Customer Success and Finance

🎯 Requirements

• 10+ years of progressive Leadership experience in Renewals, Sales and/or Customer Success, preferably in a SaaS environment • 3+ years success leading a team of individual contributors and/or other managers • Strong executive presence and ability to closely partner with multiple layers of the organization • Strong financial/analytical background who is sales driven with a growth mindset • Experience scaling teams in a hyper-growth environment • Ability to adapt and plan on the fly and deliver on both the customer and organizational needs • Strong communication (both written and oral), negotiation, and presentation skills • Demonstrated focus on execution towards desired outcomes with a track record of success under pressure • Experience creating employee-focused programs to drive engagement • A strong understanding of enterprise software selling processes

🏖️ Benefits

• Comprehensive health plans • Leading well-being programs • Financial protection through global and localized plans • Flexible paid time off • Generous caregiver and parental leaves • Life and disability insurance • Medical, dental, vision, and prescription drug coverage