Customer Support Specialist

December 4

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Sprinter Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

🧘 Wellness

☁️ SaaS

💰 $33M Series A on 2021-10

Description

• About Us • At Sprinter Health, we're focused on dramatically expanding access to healthcare by reimagining the patient experience—delivered at home and powered by technology for scale. • Sprinter Health is building the clinical and technological infrastructure to realize a future of healthcare untethered.  We have a rapidly growing team of visionary leaders who are passionate about increasing access to care, lowering healthcare costs, and improving outcomes for patients. • We’re backed by prominent VC’s, advised by a medical board of industry leaders, and led by former executives, physicians, and engineers from Google, Facebook, Labcorp, and Disney. • About The Role • We are rapidly expanding our operations as we build new partnerships across the healthcare spectrum. We are looking for an experienced, customer-centric individual to grow our customer support team. As a Customer Support Specialist, you are often the first voices of Sprinter Health. We are looking for someone that can use their voice to deliver flawless and timely support to our customers across the nation.

Requirements

• Fluency in Spanish- • At least 3+ years of relevant experience in customer or patient service, healthcare required- • Preferred: experience working with Zendesk • Proficiency in using electronic health record (EHR) systems and other healthcare software- • Experience coordinating with national labs such as Quest or Labcorp. This can include but not limited to requisition review, issue investigation, result tracking) • Excellent organizational skills and attention to detail to ensure accuracy in appointment documentation and record-keeping • Strong communication and interpersonal skills, with the ability to effectively liaise between clinical and administrative teams • Ability to adapt to changing priorities and work effectively in a fast-paced environment. • Commitment to maintaining patient confidentiality and delivering high-quality, patient-centered care.

Benefits

• Health insurance benefits (PPO / HMO / HSA, 100% of family premiums paid) • Dental / vision / wellness benefits • 401k matching • Unlimited PTO • Generous parental leave (4 months for the birthing parent, 3 months for a partner, 100% paid)