SpryPoint
SpryPoint is a company that provides advanced software solutions aimed at improving operational efficiency and customer service for utility companies. Specializing in cloud-based platforms, SpryPoint's services include electric, water, gas, and broadband utility billing, mobile field service, asset management, customer engagement, and demand response. Their tools are designed to facilitate data-driven decision-making, enhance business intelligence analytics, and ensure regulatory compliance for clients in the utility sector. With an emphasis on security and performance, SpryPoint offers a seamless and efficient experience allowing utility providers to focus on their key operations, all while leveraging cutting-edge technology to stay current with industry advancements.
Mobile Field Service • Utilities • Work Orders • Asset Management • Customer Engagement
Technical Support Advisor
2 days ago
⛰️ Colorado – Remote
🌽 Illinois – Remote
+1 more states
⏰ Full Time
🟢 Junior
🟡 Mid-level
📞 Support Engineer
🚫👨🎓 No degree required
SpryPoint
SpryPoint is a company that provides advanced software solutions aimed at improving operational efficiency and customer service for utility companies. Specializing in cloud-based platforms, SpryPoint's services include electric, water, gas, and broadband utility billing, mobile field service, asset management, customer engagement, and demand response. Their tools are designed to facilitate data-driven decision-making, enhance business intelligence analytics, and ensure regulatory compliance for clients in the utility sector. With an emphasis on security and performance, SpryPoint offers a seamless and efficient experience allowing utility providers to focus on their key operations, all while leveraging cutting-edge technology to stay current with industry advancements.
Mobile Field Service • Utilities • Work Orders • Asset Management • Customer Engagement
📋 Description
• Simply put, SpryPoint provides Smart Solutions for Smart Utilities. • Founded in 2011, SpryPoint is a leading provider of cloud-based solutions for the utility sector. • Our team of experts has extensive experience serving utilities across North America. • You will play a critical role in ensuring the success of our clients. • You will be responsible for providing technical guidance to our clients.
🎯 Requirements
• 1 - 2 years of experience in technical support, IT help desk, or a related field • Experience in the utility industry is a plus • Experience in finance, accounting, or related fields • Strong troubleshooting skills with a logical and analytical approach • Understanding of SaaS applications, cloud platforms, and web applications • Excellent communication and customer service skills • Experience supporting enterprise-level SaaS applications
🏖️ Benefits
• Remote-first and autonomous working environment with flexible working hours • Competitive compensation package • Macbook + $500 towards your home office setup • Health, dental, vision, and life insurance • Generous PTO, ½ day Summer Fridays, and flexible sick days • RRSP (Canada) and 401k (US) matching program • Professional development courses, $2,500 annual tuition assistance, and a book bounty program • Annual company events (SpryPalooza!) and team offsites
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