Technical Account Manager

October 13

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SpyCloud

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Fraud Prevention • Account Takeover Prevention • Active Directory Protection • Cybersecurity • Compromised Credential Monitoring

51 - 200

Description

• The Technical Account Manager (TAM) works closely with SpyCloud’s customers and draws on their exceptional customer-facing skills and technical acumen to help our customers successfully adopt our products. • With a goal of becoming a trusted consultant and advisor, the TAM unlocks value and finds solutions that leverage our products and services. • A successful TAM utilizes their relationship management skills and technical credibility to effectively communicate to all levels of the organization.

Requirements

• Strong technical acumen and experience influencing change at all levels. • A solid working knowledge of various web technologies with an understanding of APIs and databases. • Good knowledge of REST technology, previous work with APIs, and ability to understand and troubleshoot cloud solutions. • A track record of creating documentation of processes, playbooks, and other information for use by TAMs. • Ability to work effectively in teams of both technical and non-technical individuals across multiple concurrent projects. • Experience translating business goals into technical solutions. • Understands data analytics to identify key performance indicators and perform data analysis to drive insights. • Ability to seamlessly work with the customer's development team. • Practical experience with a solid background in problem analysis and resolution of SaaS enterprise platforms.

Benefits

• 401(k) • Health, Vision and Dental Insurance • Generous PTO Plan • In-office meals provided