Customer Service Representative - Medical Scheduler

January 28

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Logo of Stafford Communications Group

Stafford Communications Group

Stafford Communications is a division of Premier BPO that specializes in providing comprehensive call center outsourcing services, consulting, and compliance for regulated industries. With nearly 25 years of experience, the company serves a diverse range of sectors, including healthcare, pharmaceuticals, beauty, and food products. Stafford Communications focuses on optimizing customer service initiatives and ensuring they are aligned with marketing programs. The company offers state-of-the-art technology and expert teams to improve customer experiences and streamline call center processes globally from its offices in the USA and Canada.

Call Center • Healthcare Call Center • Call center services • Consumer products call center • Medical device Call center

51 - 200 employees

Founded 1995

⚕️ Healthcare Insurance

💄 Beauty

Description

• Be the next: Customer Service Representative - Medical Scheduler (Remote) • Premier NX is the expert in providing Customer Experience Solutions. • Our CX solutions many prestigious brands in in pharmaceutical, healthcare, food, consumer packaged goods and beauty care companies. • The Customer Service Representative (Medical Scheduler) is responsible for responding to patient appointments and addressing general questions. • Support phone center with high volume calls, with focus on inbound scheduling, rescheduling, cancellations, confirmations, facility messaging, insurance verification, and order review for all specialties within the practice and documenting service requests. • Schedule clients serving multiple medical offices, taking into consideration client location, facility capabilities, insurance requirements, and type of exam. • Communicate effectively with clients and medical professionals. • Provide excellent customer service to all internal and external customers. • Alerts appropriate staff when for all physician schedule changes. • Makes patients, their families and physicians their primary focus.

Requirements

• An outgoing personality, with excellent interpersonal skills • Strong verbal and written communication including active listening and reflection with the goal of gathering information, problem solving and diffusing difficult callers. • Must to able to maintain professional behavior in stressful situations • Ability to navigate between several computer screens (e.g., EMR systems, CRM Software, Email and Web Browser) while actively listening and entering customer information • Bilingual in English-Spanish, a plus, but not required

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