Application Support Engineer - SQL Expert

6 days ago

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StarCompliance

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StarCompliance is a provider of compliance solutions designed to manage and mitigate risk for companies across various industries, including financial services, pharmaceuticals, healthcare, and more. The company offers a comprehensive platform that includes solutions for managing employee conflicts of interest, personal trading, political donations, and incident management. Their platform supports compliance teams by centralizing and streamlining compliance processes with easy-to-use tools for reporting, monitoring, and analytics. StarCompliance also provides specialized services to ensure compliance with global accountability regimes, fortifying employee accountability and competency. Their solutions are cloud-ready, scalable, and provide on-demand configurability to meet the evolving regulatory requirements of a global workforce. StarCompliance is trusted by organizations around the world to uphold ethical and regulatory standards and protect company reputation.

Insider Trading • Political Activity • Gifts & Entertainment • Outside Activity • Reporting

201 - 500 employees

📋 Compliance

💸 Finance

☁️ SaaS

💰 Venture Round on 2020-12

📋 Description

•StarCompliance is seeking a highly skilled, critical thinking Application Support Engineer (SQL Expert), based in the West5 Coast to join our expanding Technical Services team. •In this lead analyst position, you will primarily provide technical expertise for the level 2 application support team along with proactive application/database monitoring and issue resolution. •You will play a crucial role in ensuring the smooth operation of our web applications using your extensive knowledge of co-located and cloud environments and will be instrumental in driving operational excellence and delivering a best-in-class client experience. •The ideal candidate will have a deep understanding and previous experience of web application support using Microsoft technologies (IIS/MSSQL) and a proven track record of successfully operating within technical teams in a fast-paced environment. •Technical Services are an integral function within StarCompliance and work directly with Client Services, Professional Services, Product, Relationship Management and Sales. •Technical knowledge is paramount for this position alongside deep critical thinking and an ability to methodically assess, direct or resolve issues which may not have been encountered previously. •Successful candidates will need to be passionate about the StarCompliance brand identity and understand the solutions that the company provides.

🎯 Requirements

•Deep Technical Expertise: Extensive experience supporting web applications at a Windows server level, with a strong understanding of hosted application within IIS and Azure environments. •Database Expertise: Strong understanding of Microsoft SQL (SSMS) and experience with database management and T-SQL querying including identifying and improving performance bottlenecks. •Application Monitoring Experience: Proven experience implementing and utilizing application monitoring tools such as Application Insights (or similar) to capture and analyze application metrics, performance data, and error logs. Previous exposure to Kusto Query Language (KQL) experience is preferred. •Problem-Solving Skills: Proven ability to independently analyze complex technical issues, identify root causes, and implement effective solutions in a timely manner, leveraging application monitoring data. •Strong Communication: Excellent verbal and written communication skills, with the ability to convey technical information to both technical and non-technical stakeholders. •Leadership Abilities: Previous experience in a lead or supervisory role, with the ability to motivate and guide a team of technical analysts. •Collaboration and Teamwork: Demonstrated ability to work effectively in a cross-functional team environment, fostering collaboration and knowledge sharing. •Detail-Oriented: Strong attention to detail and the ability to prioritize tasks effectively while managing multiple competing priorities. •Continuous Learning: A passion for staying up to date with the latest technologies and industry trends related to web application support and cloud computing.