Account Manager

18 hours ago

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STARLIMS

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STARLIMS is a leading provider of laboratory information management systems (LIMS) and informatics solutions, serving various sectors including life sciences, consumer goods, and public health. With over 1,100 customers across more than 85 countries, STARLIMS simplifies laboratory operations, enhances efficiency, and improves data integrity through its comprehensive platforms. The company has been delivering innovative solutions since its inception in 1986, helping laboratories optimize their R&D and quality control processes.

Laboratory Information Management System • LIMS • Electronic Lab Notebook • ELN • Scientific Data Management System

201 - 500 employees

Founded 1986

⚕️ Healthcare Insurance

🧬 Biotechnology

📋 Description

• Be the representative of STARLIMS to the customer. • The Account Manager operates as primary contact with customer account; with a focus to improve economic profitability; increase customer loyalty; secure retention; and drive value expansion. • Act as trusted partner to existing customers. • Exhibits high level of integrity; honesty; keeping commitments and presenting information completely and accurately to both internal and external customers. • Monitor and maintains customer satisfaction through direct contact. • Identify additional business opportunities and maintain a strong sales funnel. • Generate additional business by effectively managing opportunities. • Responsible for driving profitable revenue and closing opportunities within targeted named accounts. • Investigates and understands the customers and their business environment including goals; objectives and strategies. • Work closely with sales specialist to deliver excellent product presentations. • Design and deliver unique solutions that result in improved outcomes for customer. • Responsible for selling total solutions to target; non-enterprise accounts (high-risk / upselling renewals; new business). • Establish and build deep understanding of customer and stakeholder needs. • Maintains a detailed understanding of customer decision makers and influencers; builds and preserves customer relationships to leverage in driving new sales and protecting base business. • Analyze impact of market trends and factors on customers. • Develop strategic account plans for closing deals and achieving sales goals. • Negotiating long term contracts resulting in long-term commitments. • Respond to RFIs and RPFs in a professional and timely manner.

🎯 Requirements

• Bachelor’s Degree in Science, IT or Business subject • Laboratory or Science-based industry experience • Account management experience in a software selling context