Senior Account Manager

5 days ago

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Stateside

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Stateside is a company that specializes in sourcing, hiring, and managing nearshore technical talent. Based in Los Angeles, California, with additional operations in San José, Costa Rica, Stateside provides a variety of technical team roles including full-stack developers, project managers, and cybersecurity engineers. The company focuses on helping businesses scale their tech teams efficiently while reducing operational costs and ensuring cultural alignment.

front end technologies • mobile development • server side technologies • application development • staff augmentation

51 - 200 employees

Founded 2013

🤝 B2B

🏢 Enterprise

☁️ SaaS

📋 Description

• This is a remote position. • Working at Stateside is being part of an international team of creative, innovative thinkers who are leaders in their fields. • At Stateside, you’ll grow your career as you work with top U.S. Corporations and help create the technology that moves businesses into the future. • Objective: Senior Account Manager, with the mission to ensure client engagement. • This person will play a vital role in establishing and growing a successful relationship with our portfolio clients and ensuring they have the high-quality delivery experience expected. • Understand the client's business priorities, pain points, overall technology landscape, organization, timeline, and priorities for capitalizing on their return on investment. • Build and grow strong client relationships. • Acts as the primary relationship management executive for a group of accounts. • This includes maintaining ongoing communications and cross-selling activity to improve client satisfaction, developing additional revenue opportunities, optimizing client lifetime value, and driving references. • Leads the pursuit and capture of client renewals. • Builds and maintains strong relationships within delivery teams. • Identify client growth areas, strategically plan ways to grow existing teams with our Sales Dept., and help identify growth opportunities. • Responsible for and assessed Client Net Promoter Scores (NPS) for all engagements aligned to your assigned portfolio. • Relentlessly monitor market dynamics (global and regional), including customer and competitor developments, and recommend strategies to counteract these pressures on management. • Generate revenue growth from our current client portfolio.

🎯 Requirements

• 5+ years of experience with business development, sales, or account management. • 3+ years of demonstrated success in customer service, preferably in a B2B environment. • Proven experience managing client relationships and improving customer satisfaction. • Proven experience in sales or increased revenue for current accounts. • Solution-oriented sales or project management processes within the Tech industry. • Experience managing large account portfolios. • Strong customer service and project management skills. • Excellent communication, interpersonal, and negotiation skills. • Highly organized and solution-oriented. • Detail-oriented and able to prioritize. • Self-starter and able to work efficiently under pressure. • A background in the IT industry is nice to have. • Staff Augmentation experience is pleasant to have. • Occasional travel to client sites (USA) and quarterly meetings in LATAM.