Customer Success Manager - Revenue Cycle

July 3

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Stedi

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A developer-focused EDI platform for building automated, high-volume integrations.

EDI and SaaS

51 - 200

Description

• Support new customers through the onboarding process to ensure they begin processing production claims and eligibility checks as quickly as possible. • Support a growing list of existing customers via dedicated Slack channels. • Triage requests from customers who need help utilizing our products or understanding payer responses to claims, remittances, and eligibility checks. • Contribute to external documentation and internal runbooks to ensure we are building up a knowledge base of frequently asked questions with the goal of enabling self-service customer adoption. • Identify product gaps and relay those as well-documented issues to our product and engineering teams for review and implementation. • Utilize data to improve our ability to proactively anticipate customer needs, track overall customer health, and improve retention. • Capitalize on your RCM expertise to uplevel your peers across sales, solutions engineering, and customer success.

Requirements

• You have subject matter expertise in revenue cycle management. • You are exceptional at staying on top of many open threads simultaneously. • You have deep customer empathy. • You do what it takes to get the job done. • You have experience in customer facing roles. • You move fast

Benefits

• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service