Customer Success Manager

November 14

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Description

• Steer offers software tools for automotive repair shops. • Looking for a Customer Success Manager to drive product adoption and relationships. • Be a subject-matter expert and empower customers to meet their goals. • Own customer success and engagement plans, retention and revenue expansion.

Requirements

• 3+ years of B2B SaaS customer success, account management or consulting experience working with accounts of varying size and complexity. • Experience with a MarTech product or selling directly to marketing teams. • Proven ability to influence and shift customer perspectives to drive change through feature and product usage. • Prior experience teaching technical information to a non-technical audience. • Strong customer-facing and presentation skills with the ability to establish credibility with business owners. • Positive attitude, empathy, and high energy. • Superb written and verbal communication skills • Ability to take initiative and adapt. • BA/ BS degree or equivalent experience. • Experience in a customer success role at a startup. • Experience working in the automotive tech industry. • Experience working at a CRM company.

Benefits

• 100% remote • 100% employer paid medical insurance • Flexible PTO with 15 days minimum • Generous Parental Leave • 401k • Learning Stipend • WFH Equipment • Chance to work with the latest technology • A collaborative and innovative work culture • Opportunities for career growth and development