Enterprise Account Manager

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StellarAlgo

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Business Analytics • Data Visualization • Marketing Technology • Strategy • Sports

51 - 200

Description

• Deeply understand your assigned account's business models by researching and exploring an ever-expanding group of business, and technical decision makers across the organization • Demonstrate thought leadership and present specialized business plans to customers to generate new non-qualified opportunities and meet forecasted expansion goals • Effectively execute plans by functioning as the Head Coach within StellarAlgo, ensuring the right resources are engaged and aligned to achieve goals • Track account budget and margins - ensuring unit economics meet targets • Actively seek customer feedback, identifying and understanding the drivers of satisfaction and dissatisfaction • Create long-term strategies aimed at maintaining high levels of customer satisfaction • Anticipate issues/risks on customer satisfaction, determine the root cause of problems, remove blockers, and establishes action plans to improve customer's overall experience • Leverage key executive relationships to build trust with the customer organization • Proactively establish agreement on success measures and manages the execution of success measures to prevent the need for recovery plans

Requirements

• 10 years of full cycle sales experience, at least 5 years in Enterprise Account Management • 5+ years selling SaaS solutions to the professional sports industry • Experience in managing enterprise key accounts • Proven ability to strategize with C-suite customers and a large extended team