Field Services Engineer

5 days ago

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Stem, Inc.

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Energy Optimization • Energy Analytics • Energy Storage • Energy • Battery Storage

501 - 1000 employees

Founded 2010

🤖 Artificial Intelligence

⚡ Energy

🏢 Enterprise

Description

• Providing field support for engineering deployment team • Assisting with on site and remote commissioning and deployment of system hardware, data servers, power supplies, weather stations, and basic SCADA systems • Working with Engineering Team to resolve more advanced issues when necessary • Commissioning and Data Validation of field hardware and software • Deploy and troubleshoot IP LAN/WAN internetworking designs • Reviewing Scope of Work (SOW) documentation • Answering questions from customers about specific requirements of their solution • Final documentation and reporting for completed solar and storage deployments • Documenting troubleshooting and problem resolution steps of service impairments • Providing training and documentation to AlsoEnergy Employees and Customers • Providing technical support internally for complex issues escalated from Support Group

Requirements

• Bachelor's degree in engineering or related field work experience preferred • 3+ years of onsite field experience • Knowledge of Modbus, DNP3, OPC, protocols and datatypes • The ability to learn and adapt to large software systems • Solar, Fire Alarm, BMS or SCADA experience valuable • The ability to be a good listener, understand a problem and find a complete solution • Excellent writing skills (email, documentation, etc.) • Excellent telephone mannerisms - some support will be provided over the phone • Knowledge of DNS, TCP/IP and other internetworking concepts preferred • Windows and UNIX troubleshooting ability • Ability to travel internationally and domestically to our customers’ locations • Ability to work without supervision

Benefits

• A competitive compensation package, including eligibility for a bonus or commission based on the role, and equity • Full health benefits on the first day of employment (several medical plan options-HDHP and PPO, dental plans, FSA/HSA-with employer contribution, employer paid vision/LTD/STD/Life, variety of voluntary coverage) • 401k (pre- or post-tax) on first day of employment • 12 paid calendar holidays per year • Flexible time-off