Litigation Support Specialist

6 days ago

🇺🇸 United States – Remote

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $20 - $25 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Steno

WebsiteLinkedInAll Job Openings

legal tech • legal services • court reporting • videoconfrencing

201 - 500 employees

Founded 2019

☁️ SaaS

🤝 B2B

Description

• Review incoming customer requests for accuracy. • Answer customer questions, input orders into our database, dispatch assignments to the appropriate vendors. • Communicate status updates throughout the lifecycle of client orders. • Enter and reconcile client and order information into our databases, including new assignments, updating documentation, status notifications, and closing orders. • Ensure the timely completion of customer orders assigned to you, meeting service level agreements. • Monitor and identify orders outside the service level and correspond with vendors to obtain updates. • Prioritize and monitor rush assignments for timely delivery and customer communication. • Maintain open lines of communication with customers, to address issues, order updates or new instructions. • Monitor jobs on multiple databases to ensure timely status and fulfillment. • Meticulously review customer submitted court documents in preparation for filing, service of process, or delivery for accuracy. • Review and acknowledge special instructions and/or additional customer requests and ensure that these are appropriately communicated to vendors. • Develop a solid understanding of filing and service of process requirements in the jurisdiction(s) covered. • Handle customer inquiries and escalations quickly, escalating to appropriate relationship owners when necessary. • Handle any vendor issues and questions relating to orders that are assigned to you. • Maintain accurate and concise notes of customer and vendor interactions. • Close and invoice customer requests.

Requirements

• You have a legal/litigation support background, specifically in the preparation of legal documents for filing and for service of process. • You’re familiar with filing requirements and procedures for the California Superior Courts. • You have 2+ years of experience in either a customer service-oriented position or a position handling legal documentation. • You have experience eFiling documents with LegalConnect, GreenFiling or other eFiling portals. • You have experience with Legal CMS that facilitate service of process, court filings/copy jobs, and eFilings. • You’ve worked with legal support vendors, affiliates, and process servers for the fulfillment of service of process and court assignments. • You’re a natural communicator and feel comfortable interfacing with people in every level of an organization. • You have the ability to work though highly detailed processes at an efficient pace, staying organized. • You hold and maintain a CALSPro CCPS designation. • You have the desire to work with a fast-paced and quickly growing tech start-up and are enthusiastic about the opportunity for growth within the company.

Benefits

• Health, Vision, & Dental Benefits - generous company-sponsored health plans for both employees and dependents, including comprehensive vision & dental • Wellness/Mental Health - shared benefits to be used among employees and families • Flexible Paid Time Off - allowing employees to find balance in their lives • Options of Equity - we know our success is nothing without our team • Access to a 401k through Guideline • A home office setup and a monthly stipend to offset internet and phone costs