Client Success Manager

Yesterday

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Strategic Education, Inc

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1998

📚 Education

🤝 B2B

🏢 Enterprise

Description

• Responsible for ensuring an outstanding client experience throughout the client lifecycle. • Primary point of contact for the client during the implementation process. • Takes ownership of the SEI experience for the client, providing counsel, guidance, and problem-solving. • Serves as an internal advocate for the client to drive support and change. • Articulates SEI’s value proposition and understands client’s strategic goals.

Requirements

• Proven success collaborating and building strong relationships with clients. • Strong listening skills and a consultative approach to addressing client needs. • Minimum of 5 years’ experience leading complex sales initiatives or multiple projects that span client stakeholders, including internal senior leadership and external influencers. • Ability to champion and facilitate change; demonstrate and encourage adaptability. • Strong public speaking skills.

Benefits

• Comprehensive package of benefits for employees scheduled 30 hours or more per week. • Medical, dental, vision, life and disability plans. • Well-being incentives, parental leave, paid time off, certain paid holidays. • Tax saving accounts (FSA, HSA). • 401(k) retirement benefit. • Employee Stock Purchase Plan. • Tuition assistance. • Entertainment and retail discounts. • Eligible for overtime pay, if applicable.