Customer Success Associate

May 26

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StreetLight

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World’s first interactive transportation data platform, providing on-demand metrics for vehicles, bikes and pedestrians

Location Analytics • Big Data • AADT • Origin-Destination • Select Link

51 - 200

Description

• StreetLight pioneered the use of Big Data analytics to shed light on how people, goods, and services move, empowering smarter, data-driven transportation decisions • Apply proprietary machine-learning algorithms and data processing resources to measure travel patterns of vehicles, bicycles and pedestrians that enable complex transportation problem solving using analytics available on SaaS platform, StreetLightInSight® • Acquired by Jacobs as a subsidiary in February 2022, StreetLight continues to provide innovative digital solutions to help communities reduce congestion, improve safe and equitable transportation, and maximize the positive impact of infrastructure investment

Requirements

• 3+ years of experience in transportation planning or transportation engineering at a public sector agency or consulting firm, or in a customer facing role in a mobility company • Bachelor's degree required • Comfortable working with data, using analytical tools, and identifying patterns. Bonus for SaaS tools • Ability to work in a fast-paced environment where time/task management and prioritization are essential skills • Strong collaboration skills and the ability to work in a team selling environment • Team-oriented, flexible, and able to see the “big picture” - because our entire team must work together effectively to achieve the team goals and for StreetLight to be successful • Excellent communication skills - written and verbal • Comfortable presenting to large audiences, virtually and occasionally in-person • Quick learner with problem-solving abilities and a strong understanding of user needs • Must be willing and able to travel regularly as needed to achieve objectives, typically a few times a quarter

Benefits

• Develop and execute onboarding plans for new customers and coordinate with StreetLight Product Support and Training teams to ensure new users onboard as quickly as possible • Work closely with the Customer Success team on a diverse set of transportation customers to help them successfully adopt StreetLight products, including StreetLight InSight®, for their core project needs • Implement best practices and guidelines for customer engagement (including onboarding, training, and adoption) to help meet the company’s renewal targets • Proactively manage customer engagement and adoption throughout the lifecycle of the subscription • Use available tools to analyzes subscription usage, identify adoption issues, and develop engagement strategies to reduce churn • Develop and maintain proficiency and knowledge of StreetLight products, including StreetLight InSight®, to engage and guide customers in drawing value from their purchases • Develop customer-segment plans to enable on-going learning opportunities related to the use of Big Data for transportation and additional ways to use the StreetLight InSight® analytics platform and other StreetLight products • Partner with colleagues on the Customer Success team to ensure customers achieve a return on investment for their subscriptions • Serve as a voice of the customer in sharing product feedback and facilitate opportunities for customers to interact with StreetLight’s Product team • Interface with other functional groups, project teams and internal stakeholders to effectively resolve issues and remove barriers toward adoption and value-generation