Client Support Liaison

December 9

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Sun Life

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10,000+ employees

Founded 1865

💸 Finance

Description

• Responsible for group claims client facing experience for employers with less than 2000 enrolled employees. • Primary point of contact for Client Relationship Executive and employer for Group Claims Client Support. • Proactively seek opportunities to increase client satisfaction with group benefits programs. • Acts as a Trusted Advisor, responds to client escalations, develops service recovery plans, and provides analysis. • Collaborates with SL personnel, maintains relationships, and addresses client claim needs. • Uses data to influence trends, conducts case reviews, and represents claims in presentations.

Requirements

• 1-3 years of Absence and ADA experience. • Experience in Employee Benefit industry and/or knowledge of Group Benefit Services. • Ability to work with diverse people. • Displays integrity through transparency, honest dealings, predictable reactions, and well-controlled emotions. • Strong relationship management skills and ability to resolve conflicts. • Strong presentation, interpersonal, and communication skills. • Proven consultation and client relationship skills. • Strong analytical, mathematical, and problem-solving skills. • Basic understanding of competitor products.

Benefits

• Excellent benefits and wellness programs to support mental, physical, and financial well-being. • Generous vacation and sick time, paid family, parental, and adoption leave. • A partially-paid sabbatical program, medical plans, life and AD&D insurance, disability programs, etc. • Retirement and Stock Purchase programs, including a 401(k) plan with matching and employer-funded retirement account. • Flexible work environment with friendly, caring, collaborative, and inclusive culture. • Great Place to Work® Certified in Canada and the U.S. • Named as a “Top 10” employer by Boston Globe's “Top Places to Work” two years running.