Director - New Homes Field Operations

October 14

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Sunrun

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Solar energy • Solar service • Clean energy • clean energy • renewable energy

10,000+

Description

• The New Homes Field Operations Director is responsible for managing all aspects of how Sunrun delivers for builders and customers in the field. • This leader will create a robust program to manage installation partners - almost exclusively builder roofers who also install solar. • They will lead the Field Managers who are the “boots on the ground” for all communities. • Coordinate seamlessly with the Sunrun installation branches to ensure collaboration and clear direction on all Sunrun Managed installations. • Manage timely work distribution to both roofer partners and internal SRM install crews. • Handle escalated customer issues in a timely manner. • Ensure quality work by the field managers, SRM installers, and install partners, meets Sunrun’s exacting standards. • Develops and manages team efficiencies, performance standards and expectations. • Develop policies and processes necessary to get things done; knows how to organize people and activities. • Successfully manages effectiveness of SOX controls. • Develops operating plans to achieve continuous improvement in business outcomes.

Requirements

• Bachelor’s Degree is required and an advanced degree is preferred • Minimum of 10 years of progressive leadership positions, at least 3 of which must be in New Homes Solar Operations • Demonstrated results in driving customer experience and project improvements across the team and organization – requires managing the process from ideation through implementation and measurement of results • Strong understanding of financial planning and analysis and budget management required • Direct experience with driving successful cross-functional performance and collaboration with branch/field operations and other internal teams • Leadership experience managing a scale size team of at least 40 employees • Must thrive in a fast paced and uncertain business environment due to an industry that continues to grow and evolve • Direct experience driving technology advancements for the team to drive scale and automation into the organization • High level of confidence, desire to succeed and assertiveness or business acumen • Proven ability to help identify emerging trends from company, market, and industry data and assist in making clear and compelling recommendations • A roll-up-the-sleeves approach; someone who is able to think quickly and creatively and is results-driven complemented by appropriate process orientation • Proven success in fostering a collaborative, positive and open communication environment for all team members • Proven experience managing workforce staffing level to ensure the size is adequate to achieve KPI’s outlined • Demonstrated success in building best in class field organization and driving continuous improvements toward the end state vision • Proficiency in building, communicating and executing on goals and initiatives that can draw a direct line of site to the impact on the overall company goals and objectives • Proven focus on achieving business results while balancing employee engagement and retention of talent • Demonstrated ability to recruit, develop, motivate and mentor a high performing team • Excellent work ethic, leadership skills, interpersonal, communication and organization skills • Superior written and oral communication skills, with the ability to persuasively present and communicate • Intermediate to advanced PC proficiency, including the Google Platform (Doc, Sheet, Slide) and MS Office Excel

Benefits

• Medical/Dental/Vision Insurance • Life Insurance • Disability Insurance • 401k Plan + Company Match • Stock Purchase Plan • Paid Vacations/Holidays • Paid Baby Bonding Leave • Employee Discounts • PowerU - 100% Funded Education Programs • Employee Donation Matching • Volunteer Hour Rewards