Field Performance Coordinator
3 days ago
🇺🇸 United States – Remote
💵 $18 - $24 / hour
⏰ Full Time
⚪️ Entry-level
🟢 Junior
📈 Performance Marketing
Description
• Responsible for coordinating effective execution of field service work • Work with field crews, leaders and centralized support team to ensure jobs are ready to be actioned and completed • Serve as a point of contact to customers • Create and dispatch customer appointments in conjunction with Tech routes, schedules and utilization • Initiate and create tasks to complete further work required for field service dispatches • Prioritize customer escalations and adjust schedules to work with leadership to determine priority of jobs. • Completes daily tasks within pre-established timelines • Meets all identified team and client performance metrics, goals and deadlines in a fast paced environment. • Provides back up support to other teams as needed • Builds relationships and works closely with customers, co-workers, and all levels of the organization
Requirements
• High school diploma or equivalent • Minimum of 2 years of relevant work experience including customer service experience, scheduling, coordination or case management. • Basic knowledge of solar installation, construction and/or roofing preferred • Proactive, energetic and self-motivated • Applied knowledge of business metrics • Must be a self-starter, take on various duties and be able to take initiative when needed • Independently manage day-to-day activities • Detail oriented, accurate and poised under pressure • Strong relationship management skills • Experience in PowerPoint, Word and Excel or equivalent (GSuite) • Strong CRM experience, preferably Salesforce • Proven track record of success in being a member of highly-effective teams and interpersonal relationship while steadfastly pushing self and others for results • A roll-up-the-sleeves approach; someone who is able to think quickly and creatively and is results-driven complemented by appropriate process orientation • An excellent time manager, able to balance multiple projects and priorities on a variety of issues, initiatives and objectives concurrently. • A person who identifies potential conflicts at early stages and seeks win-win solutions if possible • Ability to work independently and closely with other members of department and project team • Strong written and oral communication, analytical, and interpersonal skills
Benefits
• Medical/Dental/Vision Insurance • Life Insurance • Disability Insurance • 401k Plan + Company Match • Stock Purchase Plan • Paid Vacations/Holidays • Paid Baby Bonding Leave • Employee Discounts • PowerU - 100% Funded Education Programs • Employee Donation Matching • Volunteer Hour Rewards
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