Field Performance Coordinator

6 days ago

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Sunrun

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Solar energy • Solar service • Clean energy • clean energy • renewable energy

10,000+

Description

• The Field Service Case Manager is responsible for coordinating effective execution of field service work. • Customer obsession, excellent communication and a desire to succeed are critical personal characteristics for success. • Work with field crews, leaders and centralized support team to ensure jobs are ready to be actioned and completed to drive best possible customer experience. • Serve as a point of contact to customers to effectively coordinate communications around routine Field Service activities and manage inquiries and escalations as necessary. • Meet all identified team and client performance metrics, goals and deadlines in a fast paced, high performing team based environment.

Requirements

• High school diploma or equivalent • Minimum of 2 years of relevant work experience including customer service experience, scheduling, coordination or case management. • Basic knowledge of solar installation, construction and/or roofing preferred • Proactive, energetic and self-motivated • Applied knowledge of business metrics • Strong relationship management skills • Experience in PowerPoint, Word and Excel or equivalent (GSuite) • Strong CRM experience, preferably Salesforce • Proven track record of success in being a member of highly-effective teams • Excellent time manager, able to balance multiple projects and priorities • Ability to work independently and closely with other members of department and project team • Strong written and oral communication, analytical, and interpersonal skills

Benefits

• Medical/Dental/Vision Insurance • Life Insurance • Disability Insurance • 401k Plan + Company Match • Stock Purchase Plan • Paid Vacations/Holidays • Paid Baby Bonding Leave • Employee Discounts • PowerU - 100% Funded Education Programs • Employee Donation Matching • Volunteer Hour Rewards