October 15
• Supports and troubleshoots application, network, and hardware problems • Documents and trains users on common problems and related solutions • Triages and resolves critical escalated IT issues for developers and engineers • Works closely with development team, attends stand ups, discusses critical issues, helps resolve and track software bugs • Develops and maintains strong professional relationships with counterparts of engineering and customer support departments • Monitors and manages alerts related to application and system procedures; uses monitoring tools to understand and provide services proactively
• High school diploma or equivalent • Minimum of 3 years of computer hardware/software support experience with mac and Windows Operating Systems • Experience with Google apps and Okta • Advanced technical and application troubleshooting abilities • Familiarity with Salesforce, ServiceNow, Okta, Jira, Dizzion, or inContact is preferred • Strong organizational, planning, and reporting skills • Demonstrated presentation and facilitation skills • Knowledge of business processes • Intermediate keyboard skills; Microsoft Excel and Word • Ability to work independently and as part of a team • Excellent communication skills; ability to communicate effectively over phone, email, and chat • Ability to work rotating on-call shifts
• Medical/Dental/Vision Insurance • Life Insurance • Disability Insurance • 401k Plan + Company Match • Stock Purchase Plan • Paid Vacations/Holidays • Paid Baby Bonding Leave • Employee Discounts • PowerU - 100% Funded Education Programs • Employee Donation Matching • Volunteer Hour Rewards
Apply NowOctober 11
1001 - 5000
Lead customer support strategies at Pressable, a WordPress hosting company.
🇺🇸 United States – Remote
💵 $105k - $190k / year
💰 Funding Round on 2021-05
⏰ Full Time
🔴 Lead
💝 Customer Support
🗽 H1B Visa Sponsor
October 11
201 - 500
Manage customer support team at Sift, enhancing client experience and satisfaction.
🇺🇸 United States – Remote
💵 $110.9k - $147k / year
⏰ Full Time
🔴 Lead
🟠 Senior
💝 Customer Support
🗽 H1B Visa Sponsor
September 22
1001 - 5000
Lead customer service strategy for Corsearch’s brand protection solutions.
September 17
51 - 200
Northstrat seeks a Customer Service Operations Architect to improve operations.
September 17
201 - 500
Lead customer support and payment operations for Brightwheel, enhancing user experience.
🇺🇸 United States – Remote
💰 $55M Series C on 2021-02
⏰ Full Time
🔴 Lead
💝 Customer Support
🗽 H1B Visa Sponsor