Chat Support Representative

September 27

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Description

• Responding to queries and providing assistance for questions and guiding clients through chat in a timely manner. • Following up with clients to ensure full resolution. • Running reports to analyze common trends and conversion. • Utilizes knowledge base information to answer customer inquiries and alerts supervisor or lead worker when there is confusion or absence of information to answer particular questions.

Requirements

• Experience in Customer Service via email and chat in English • Understanding of common technical terminology • Understanding of basic and common medical terminology • Displays superb customer service skills and capabilities • Basic Operating System knowledge • Ability to navigate common user interface elements • Familiarity with CRM systems and practices • Customer orientation and ability to adapt/respond to different types of characters • Excellent communication and presentation skills • Ability to multi-task, prioritize, and manage time effectively

Benefits

• HMO with 1 free dependent upon hire • Life Insurance • 20 PTO credits annually • 10% night differential (15% upon regularization) • Annual Performance-Based Merit Increases and Employee Recognition • Great Company Culture • Career Growth and Learning • A laptop will be provided by the company • Work from home setup • 28,000 - 32,500 Monthly Salary