Outbound Sales Support, Vietnamese Speaking

November 8, 2024

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SuperStaff

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SuperStaff is an outsourcing provider with talent hubs and call centers located in the Philippines, Colombia, and the United States. They specialize in building fully engaged leased teams and providing customized BPO solutions. Their services include multilingual support, customer service outsourcing, recruitment process outsourcing, e-commerce outsourcing, and knowledge process outsourcing. With a focus on cost-efficiency and scalable processes, SuperStaff helps businesses expand their talent pools, reduce operational costs, and improve performance across various functions. Their commitment to transparency and high performance drives their partnerships with global businesses.

201 - 500 employees

Founded 2009

🤝 B2B

🛍️ eCommerce

🎯 Recruitment

📋 Description

• We are seeking a highly motivated and dynamic Vietnamese-speaking Outbound Sales Support professional to join our growing sales team. • The ideal candidate will be responsible for initiating outbound calls to potential and existing clients, providing excellent customer service, and driving sales. • You will also assist the sales team with administrative tasks, follow up on leads, and ensure that all communication is handled in a timely and professional manner.

🎯 Requirements

• Conduct outbound calls to new and existing customers in the Vietnamese market to promote products and services. • Identify customer needs and provide solutions by matching products/services to their requirements. • Follow up on leads generated by the sales and marketing teams. • Assist in maintaining and updating the customer relationship management (CRM) system. • Support the sales team with administrative tasks such as preparing sales reports, coordinating with internal departments. • Build and maintain strong customer relationships by delivering excellent service and timely follow-up. • Achieve or exceed sales targets and performance metrics set by management. • Handle inquiries and resolve any customer complaints or issues promptly. • Stay updated on company products, promotions, and industry trends to provide relevant information to customers. • Collaborate with other teams, including marketing and customer support, to ensure a seamless customer experience. • Fluent in Vietnamese (spoken and written) is required; proficiency in English is also required. • Previous experience in outbound sales, customer service, or a similar role is preferred. • Strong communication and interpersonal skills with the ability to build rapport with customers. • Results-driven with a proven ability to meet or exceed sales targets. • Ability to work independently and as part of a team in a fast-paced environment. • Familiarity with CRM systems and MS Office (Excel, Word, PowerPoint). • Excellent organizational skills and attention to detail. • Ability to handle rejection and persistently pursue sales opportunities. • Experience in sales support, telemarketing, or a call center environment. • Knowledge of the industry relevant to the company's products and services. • Ability to work with cross-functional teams and collaborate effectively.

🏖️ Benefits

• Competitive Salary Package. • Health and Life Insurance. • Retirement Plan. • Government Mandated Benefits.