Relationship Manager, MSP

August 22

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Electric

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IT powers work. Electric powers IT.

IT Services • Artificial Intelligence • Information Technology • Managed IT Services • IT Consulting

201 - 500

💰 $23.4M Series D on 2022-03

Description

• We are seeking a seasoned, technical Relationship Manager to join our team. • As the primary point of contact, Relationship Managers become adept at understanding customer needs and desires, and translating them into specific IT project requirements or support requests. • Relationship Managers will develop quarterly roadmaps and annual budgets for each customer. • They also will ensure that customers receive all the exceptional level of support offered in our managed services program.

Requirements

• 1+ years of Account Management experience, previous MSP experience preferred • Familiarity with B2B software, business operations, basic customer-facing rapport-building skills is a must • History of demonstrated comfort engaging a wide spectrum of customer personas from daily users to C-suite • Possess a business acumen capable of delivering independent business challenge diagnosis, success planning and cross-functional mobilization • Embodiment of a growth mindset in all aspects of your daily performance • Executive-ready communication skills in a variety of mediums (virtual/in-person) and the ability to handle interactive customer-facing engagements • High degree of intellectual curiosity and inquisitive nature – you are a critical thinker who is always looking for a way to make things work better • Strong project management skills - you keep all the moving pieces organized and on time • Ability to understand complex business goals and deliver creatively impactful solutions • High degree of competency and comfort in ambiguous and autonomous work environments • Outstanding written and verbal communication skills

Benefits

• Flexible and generous PTO • Mental Wellness Days • Volunteer Days • Medical, Vision, Dental, and Orthodontia Coverage • 401k • ESOP (Employee Stock Option Program) • Kindbody Membership for Family Planning • Pre-taxed Commuter Benefits • Generous Parental Leave • Paid medical, family, and military leave • Short and Long Term Disability • Employee Assistance Programs • Life Insurance funded by Electric • Training and career growth • Awesome team building events!