Enablement Operations Specialist

March 5

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SupportNinja

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SupportNinja is a custom outsourcing solutions provider that specializes in enhancing customer experiences through tailored services like customer support, technical support, content moderation, and data processing. By leveraging advanced technology and a flexible, people-first approach, SupportNinja helps businesses scale efficiently and achieve their growth objectives while maintaining high-quality service delivery. With a global team and a commitment to fostering strong client partnerships, they enable companies to navigate their operational challenges smoothly and effectively.

outsourcing • customer support • customer experience • back-office support • lead generation

1001 - 5000 employees

Founded 2015

🤝 B2B

☁️ SaaS

💰 $500k Seed Round on 2015-04

📋 Description

• Manage the master GTM enablement calendar, ensuring the seamless scheduling of live training and events • Identify and implement streamlined processes for scheduling and tracking attendance • Own management of our LMS SOP adherence, troubleshooting issues, managing Jira ticket queue, new SOP development when necessary, enablement on newly launched features, etc • Establish and maintain best practices for adding and managing LMS and CMS content • Act as the primary contact for enablement tools, addressing internal inquiries and collaborating with vendors to resolve complex issues and ensure maximal utilization • Partner with IT and RevOps to optimize system provisioning processes • Collaborate with Enablement leaders to facilitate a standard reporting cadence to share key insights with stakeholders • Work with Strategy & Operations Lead and Revenue Operations to build advanced reports and dashboards, integrating data from enablement tools into Looker (or Hex) dashboards • Identify and lead continuous improvement projects related to Enablement team operations • Partner with Enablement Program Managers on projects on an ad-hoc basis as the need arises • Monitor SOP adherence, intervene with solutions when issues are identified • Prepare end-of-year wrap up presentations and videos to highlight the work the team has accomplished and the impact they’ve driven • With Strategy & Operations Lead’s oversight, ensure quarterly case study process is followed and gather quarterly feedback for continuous improvement.

🎯 Requirements

• 3+ years Sales Enablement experience, Program Manager • A proactive and results-oriented mindset • Strategic thinking skills, with the ability to transform broad ideas into actionable plans and measurable outcomes • Proven success in a fast-paced tech environment • Exceptional organizational, conflict resolution, time management, and project management abilities • Excellent written and verbal communication skills • A creative and empathetic approach to tackling complex challenges • A history of fostering collaboration across departments to build alignment and drive impact • A ‘can do’ attitude, taking initiative to surface opportunities and/or issues when you see them • Experience managing or using LMS platforms, Gong, Highspot, CSPs, or content repositories is a plus • Proficiency in creating and analyzing reports using tools such as Google Sheets, Looker, or Hex is preferred

🏖️ Benefits

• Competitive compensation • Adherence to government-mandated benefits • Retirement Savings Program with Company Matching • Life Insurance • HMO on day 1 • Paid time off, birthday leave • Bonus and incentive plans • Opportunities for skills training and personal and professional development • Employee Referral Program • Experience infinite fun so you can have infinite growth.