Care Operations Specialist

February 28

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Catena

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Catena, now known as Pearl Talent, is a company that specializes in helping organizations hire top remote talent from overseas, primarily focusing on candidates from the Philippines and Latin America. They offer a rigorous vetting process to ensure they provide highly capable candidates equipped with modern software skills and fluent English proficiency. Pearl Talent provides two main hiring services: Managed Services, which handles compliance, payroll, and training, and Direct Placement for companies that manage hires internally. They focus on long-term retention and quality in their hiring processes, aiming to build high-performing remote teams for a range of industries including healthcare, real estate, and finance.

2 - 10 employees

👥 HR Tech

🏢 Enterprise

🎯 Recruitment

📋 Description

• Work Arrangement: Fully remote, Monday to Friday, with flexibility to address urgent patient inquiries as needed. • Job Type: Full-time, Independent Contractor. • Salary Range: TBA • Work Schedule: 40 hours per week, 8:00 AM- 5:00 PM EST • Locations: Remote, open to candidates worldwide with availability during Eastern Time hours. • About Pearl Talent: Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. • Why Work with Us? We mean what we say that we’re building a different recruiting company here. We only work with exceptional founders from the US and EU who care about the long-term success of their team members. We also provide you with attainable retention bonuses in addition to community-oriented opportunities like an annual retreat. • About the Company: The Company is a modern healthcare provider focused on delivering accessible and high-quality medical care. With a mission to streamline patient experiences and ensure exceptional service at every touchpoint, the Company integrates technology and human connection to provide seamless virtual and in-person healthcare solutions. • Role Overview: As a Care Operations Specialist, you’ll be the first point of contact in a patient’s healthcare journey, ensuring they feel valued and supported. This role requires strong attention to detail, efficiency in processing patient information, and a warm, professional communication style to put patients at ease. • Key Responsibilities: Serve as the first point of contact for patients, ensuring a welcoming and professional experience. • Collect and verify patient information while maintaining accuracy and confidentiality. • Schedule appointments efficiently, ensuring all necessary details are recorded. • Conduct initial patient screenings and direct them to the appropriate provider or service. • Manage and update patient records in EMR systems. • Respond to inquiries via phone, email, and chat with empathy and professionalism. • Provide pre-appointment guidance, ensuring patients understand documentation requirements and next steps. • Collaborate with healthcare providers, insurance coordinators, and administrative staff to ensure smooth patient flow. • Maintain strict confidentiality and compliance with HIPAA regulations. • Identify process gaps and suggest workflow improvements to enhance efficiency.

🎯 Requirements

• Excellent communication skills with a warm, empathetic, and professional speaking style. • Experience in patient intake, scheduling, or healthcare customer service. • High attention to detail to ensure accuracy in patient records and scheduling. • Tech-savvy and adaptable, comfortable with EMR systems, scheduling software, and CRM tools. • Ability to handle high call volumes while maintaining professionalism. • Process-driven and proactive, always seeking ways to improve workflows. • Trustworthy and compliant, with a solid understanding of HIPAA regulations. • Background in medical or healthcare administration. • Familiarity with medical terminology to better assist patients and providers. • Experience with healthcare insurance processes.

🏖️ Benefits

• Competitive Salary: To be discussed during the interview • Remote Work: Fully remote—work from anywhere • Generous PTO: Ample paid time off to rest and recharge • Direct Mentorship: Grow through guidance from international industry experts • Learning & Development: Ongoing access to resources for professional growth • Global Networking: Work and connect with professionals around the world • Work-Life Balance: Flexible hours that support a healthy work-life balance