Customer Support Consultant, German and English

October 31

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SupportYourApp

WebsiteLinkedInAll Job Openings

Customer Service Outsourcing • Inbound Services • Online chat outsourcing • Back Office Support • 24/7 Support Outsourcing Services

1001 - 5000

💰 Venture Round on 2017-10

Description

•Passionate about the world of tech? •What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? •Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. •Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. •What You Will Do: •Providing exceptional customer and technical support via calls, emails, and chats •Gathering required technical information to ensure resolution of complex cases •Working with cross-functional teams •Meet team KPIs •Ensure customers' satisfaction •Securely work with customers’ sensitive information •What you need to succeed in this role: •Will be a great plus: •Experience in customer support •Experience with CRM systems •Who are we? •SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. •We work with clients from over 30 countries and speak over 60 languages. •Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

Requirements

•Excellent German and English •Ability to work collaboratively in a team •Independent and proactive approach to work •Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits

•Flexible schedule: Friday to Sunday, along with two flexible days during the week, 9 AM–5 PM, CET •Opportunity to work fully remotely •Inclusive international environment •Compensation in USD •Good bonuses for referring friends •Paid intensive training and probation •Work-life balance •Responsive management interested in your growth and long-lasting cooperation •Greenhouse conditions for self-development