Bilingual Customer Service Specialist - Spanish, English

Yesterday

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

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Sutherland

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Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.

IT Services • Technology • Healthcare • Banking and Financial Services • Insurance

10,000+ employees

Founded 1986

🤝 B2B

🤖 Artificial Intelligence

☁️ SaaS

💰 $300M Secondary Market on 2014-10

📋 Description

• Analyzing payment history/notes and clearly communicating account statuses to customers • Recommending appropriate solutions to customers by analyzing their accounts and negotiating acceptable collection arrangements • Promptly report/refers sensitive and complex issues to the Team Leader • Documenting all activities in accordance with established procedures in a clear and concise manner

🎯 Requirements

• MUST BE BILINGUAL IN ENGLISH&SPANISH • High School Diploma (required) • Ability to type a minimum of 30 WPM • Previous experience in customer service, retail services, and call contact environment • Strong organizational and problem-solving skills • Demonstrated ability to perform at a high level, to support our high volume of inbound calls • Excellent verbal and written communication skills • Excellent attention to detail • Working knowledge of Microsoft Windows, Word, and Excel • Ability to maintain a calm, professional and positive demeanor while handling multiple projects and meeting deadlines

🏖️ Benefits

• Top-notch paid training - A chance to learn and earn • Unlimited advancement opportunities - Your career development is never-ending • Rewarding benefits package- Your well-being is top priority