Scaled Customer Success Manager - SMB

3 days ago

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Swiftly, Inc.

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transportation • public transportation • transit • real-time passenger information • smart cities

51 - 200

💰 Private Equity Round on 2020-12

Description

• Company Description • Swiftly is on a mission to help cities move more efficiently. • We are the leading transit data platform for agencies to share real-time passenger information, manage day-to-day operations, and improve service performance. • Today, over 180 transit agencies in 11 countries rely on Swiftly to improve on-time performance by up to 40% and increase passenger information accuracy by up to 50%. • Even though Swiftly's HQ office is located in San Francisco, CA, we are open to candidates in most locations across the U.S. as well as Ontario and British Columbia, Canada.

Requirements

• 3+ years experience at a fast-growing SaaS software company • You have a track record of success in your current Customer Success or Account Management role • Experience in managing a large volume of accounts • Exceptional organizational skills, with the ability to multitask a high volume of opportunities at all times • Strong intuition and ability to thrive with minimal direction: you can ideate and execute on a plan effectively, think strategically, and balance multiple, competing priorities • Excellent communication and a proven ability to work cross-functionally • Written and oral communication skills - You must be able to convey technical information from beginner-level users to developers when engaging with customers • You’re highly adaptable, easily acclimating to a rapidly changing business and industry • You love getting to know new people and helping them solve their business problems • You’re dynamic, agile and nimble. You want a landscape that challenges you and changes shape vs. remains static • You have experience and interest in diving into new products and software systems and can quickly learn and understand how new products work and how customers can get value out of them • You’re data-driven and have experience with tools like SFDC, ChurnZero, Zendesk, PowerBi. • You’re not satisfied with the status quo, and you’re driven by continuous improvement and positive customer experiences • A strong ability to listen to various stakeholders and synthesize relevant information • Experience working with public transportation or passionate about the future of transportation, mobility, and cities, with an interest in the role of transportation technology

Benefits

• Competitive salary • Stock options for every employee • Medical, Dental and Vision • 401k with Employer Match • Flexible Spending Account (FSA) • Home office setup reimbursement • Monthly cell/internet reimbursement • Monthly "Be Well" stipend • Flexible PTO with a required minimum • Flexible work environment • 16-17 paid holidays - including 4 holidays in months without US national holidays in 2024 • 8 fully paid weeks of leave for child birth/adoption