Customer Success Manager

Yesterday

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Syntasa

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Journey Analytics • Churn Reduction • Customer Analytics • Customer Intelligence • Sentiment Analytics

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Description

• Syntasa is looking for a highly motivated Customer Success Manager • Manage and nurture client relationships • Ensure clients' needs are met and business goals accomplished • Serve as the primary point of contact • Build and strengthen client relationships for long-term partnerships • Maintain understanding of stakeholders and alignment with Syntasa capabilities • Develop strategic plans and deliver against scope of work • Understand market trends and improve product adoption

Requirements

• Internship or professional experience in a Customer service, PM and marketing role • Ability to multitask and juggle several responsibilities simultaneously • Strong Stakeholder management skills and Communication skills • Excellent organizational skills and attention to detail • Proven track record of meeting or exceeding quotas and receiving positive customer feedback • Proficiency with common customer success and work management software, such as Jira, Zendesk and documentation tools like Excel, Powerpoint