Head of Global Operations

January 28

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Tala

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Tala is a fintech company that aims to break down financial barriers for individuals across Kenya, Mexico, the Philippines, and India through its innovative money app. The company provides a suite of financial services, including credit, payments, savings, and transfers, to empower their customers. Leveraging advanced artificial intelligence and machine learning technologies, Tala offers personalized financial experiences and creates digital financial identities for users who have been underserved by traditional finance institutions. With a focus on real-time money management, Tala's app simplifies access to instant credit and other financial services for millions, enhancing users' economic power and quality of life.

Mobile Technology • Credit Scores • Financial Inclusion • Big Data • Economic Development

501 - 1000 employees

Founded 2011

💳 Fintech

🤖 Artificial Intelligence

👥 B2C

📋 Description

• Tala is on a mission to unleash the economic power of the Global Majority – the 4 billion people overlooked by existing financial systems. • By creating a unique platform that enables lending and other financial services around the globe, people in emerging markets are able to start and expand small businesses, manage day-to-day needs, and pursue their financial goals with confidence. • The Head of Global Operations will oversee the collections and customer support functions for Tala across all markets. • You will be responsible for delighting our customers at scale through the high-touch interactions and experiences that they have with our customer support and collections teams. • You will own-define the overall strategy for these two critical functions and deliver a meaningful customer-facing impact by turning the strategy into action with the in-market teams. • You will be representing these functions and our customers’ concerns as a member of the leadership team to create a deeper appreciation of the realities on the ground and to connect the dots between product, features, tools, and customer experiences.

🎯 Requirements

• 10+ years of experience in outbound contact centers; plus ideally, at least 3-5 years of experience in customer support • Strong analytical skills and a problem-solving mindset • Ability to think strategically to identify biggest points of leverage • Customer-centric mindset that is based on strong empathy for our users • People leader that is effective at managing large distributed teams across multiple geographies • Strong at defining frameworks to deliver consistent results across geographies • Dynamic team player with strong organizational and time-management skills • Naturally curious with a tendency to think non-traditionally • Ability to work in fast fast-paced, dynamically changing environment and excited to bring an energetic, fun and creative approach to your work • Comfortable traveling to and working in emerging markets