Customer Service Representative

Yesterday

🇵🇭 Philippines – Remote

💵 $800 - $900 / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

Apply Now

• Company: Mr. Appliance • Location: Remote • Employment Type: Full-Time • Job Summary: Mr. Appliance is seeking a dedicated and organized Customer Service Representative (CSR) who will also take on responsibilities related to parts coordination. • Key Responsibilities: • Customer Service: • Answer inbound calls and respond to customer inquiries via phone, email, and online platforms. • Assist customers with scheduling service appointments and provide updates on service progress. • Address and resolve customer concerns in a friendly and efficient manner. • Ensure all customer interactions are handled professionally, enhancing the overall customer experience. • Parts Coordination: • Order parts from vendors based on service needs, ensuring timely availability for technicians. • Track and manage inventory of parts, ensuring accurate stock levels. • Coordinate the logistics of parts delivery, making sure the right parts are available for scheduled appointments. • Scheduling and Coordination: • Work closely with technicians to coordinate their schedules and optimize routes for efficiency. • Communicate with technicians to confirm availability of parts and ensure they are prepared for service appointments. • Monitor and update the service calendar, ensuring appointments are properly allocated. • Administrative Tasks: • Maintain accurate records of customer interactions, parts orders, and inventory management. • Prepare and distribute work orders to technicians, ensuring clear communication on service requirements. • Assist with billing and invoicing, ensuring accuracy and timely processing.

Requirements

• Prior experience in customer service, preferably in a service-oriented industry. • Experience in inventory management or parts coordination is a plus. • Strong communication and organizational skills. • Ability to multitask and prioritize in a fast-paced environment. • Proficient with scheduling software, inventory management systems, and basic office software. • Excellent problem-solving skills and attention to detail. • Team player with a positive, can-do attitude.

Apply Now