Head of Clinical Operations and Quality

8 hours ago

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Talkspace

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Description

• Develop and implement Talkspace’s clinical operations strategy in partnership with the Chief Network Officer and Chief Medical Officer • Oversee the nationwide network of full-time clinicians, optimizing performance in access, quality outcomes, and program efficiencies • Train and develop Senior Team Leads and Team Leads to foster growth and improve retention and satisfaction within the National Practice Provider program • Manage team members’ performance and ensure successful service delivery of mental healthcare by network clinicians • Measure productivity of network clinicians and ensure appropriate levels to meet business goals • Collaborate with cross-functional teams, including Operations, Finance, Product, and Recruitment, to improve processes and identify growth opportunities • Oversee the Clinical Consultation Team (CCT), including support activities such as drop-in sessions, 1:1s, and trainings for both 1099 and W2 clinicians • Manage clinical quality operations, including the Quality Support Team, quality metrics tracking, client feedback, and policy development

Requirements

• 8+ years of experience in clinical operations • Active clinical license required • Proven experience managing a network of full-time clinicians • Demonstrated expertise in implementing strategic programs for a provider network • Strong leadership capabilities and ability to maintain cross-team relationships • Passion for process improvement and operational excellence • Behavioral health clinician experience is a strong plus

Benefits

• Comprehensive Medical, Dental, and Vision plans coverage since day one • Pre-tax benefits: HSA/FSA • 401k Retirement Savings Program with matching up to 4% • Voluntary benefits including disability, basic life or pet insurance, etc. • Monthly Wellness Stipend to promote mental and physical self-care • Flexible PTO and Remote First Environment • Regular team events, including Wellness Workshops and Team Building Events • Free access to Talkspace products for you and one household member, as well as access to a friends and family discount