Director, Software Engineering Customer Experience

July 25

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Financial Services • Fintech • Payments • Payment Technology • Financial Technology

51 - 200

💰 Venture Round on 2023-04

Description

• Drive the strategic vision for our engineering team, focusing on customer experience improvements. • Lead and mentor multiple engineering teams, including team managers, fostering a culture of innovation and excellence. • Oversee multiple projects, ensuring timely delivery and alignment with business goals. • Scale engineering teams in a fast-growth environment, ensuring robust processes and scalability. • Utilize cloud computing experience, with in-depth familiarity with Azure. • Ensure the adoption of best practices in software development, architecture, and quality assurance. • Advocate for the customer in all technical discussions, ensuring our products meet high standards of usability and performance. • Use engineering insights and metrics to gauge performance and drive continuous improvements. • Work closely with cross-functional teams including Product, Design, and Marketing to develop customer-centric solutions. • Promote a culture of collaboration, open communication, accountability, and ownership.

Requirements

• 10+ years of experience with a minimum of 5 being in a hands-on leadership role • Extensive experience in cloud computing, particularly with Azure, including processing high volume traffic and mission-critical services. • Experience with CI/CD. • Experience with Scrum, Kanban, or another Agile application development methodology. • Experience working at a hypergrowth company, preferably within fintech or related field • Excellent leadership and team management skills with a track record of building and leading high-performing engineering teams. • Strong project management skills with the ability to manage multiple priorities and deliver high-quality results on time. • Deep understanding of software development, architecture, and engineering best practices. • Experience with API integration and financial technology. • Knowledge of security standards and practices relevant to the industry.

Benefits

• Competitive Base • Remote Work Environment • Paid Time Off • Health Insurance • Dental Insurance • Vision Insurance • 401K Match