Principal UX Researcher

2 days ago

🇺🇸 United States – Remote

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

⏰ Full Time

🔴 Lead

🔬 UX Researcher

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TCGplayer (an eBay company)

WebsiteLinkedInAll Job Openings

eCommerce • Technology • Fulfillment • Collectibles

501 - 1000 employees

Founded 2008

🛍️ eCommerce

🎮 Gaming

🏪 Marketplace

Description

• Lead, design, conduct, and report on all phases of complex user research, including: Identifying user needs and research questions. • Developing and executing research plans (e.g., user interviews, usability testing, surveys). • Analyzing and synthesizing research data to identify key insights and trends. • Creating clear and compelling presentations to communicate research findings to business partners • Partner with cross-functional teams and leaders (product managers, designers, engineers) to ensure user-centered design principles are integrated throughout the product development process. • Enhance team standards and practices of VOC Programs (NPS, CSAT) and Experience Research efforts • Promote excellence in Research Operations in Democratizing Research across the product organization • Develop and maintain a deep understanding of user needs, behaviors, and pain points. • Stay current on the latest UX research methodologies and best practices. • Develop and mentor junior UX researchers within the team. • Advocate for the value of user research within the organization. • Collaborate with product marketing and sales teams to understand customer needs and inform go-to-market strategies.

Requirements

• Degree or equivalent experience required • Minimum 8+ years of experience in user experience research. • Proven experience in leading and conducting a variety of user research methods (interviews, user testing, surveys, etc.) and the ability to determine the right approach in addressing business needs • Strong analytical skills with the ability to translate qualitative and quantitative data into actionable insights. • Excellent communication and presentation skills, with the ability to effectively communicate complex research findings to executive level audiences & business partner teams • Experience & comfort working in an agile development environment is a plus. • Experience with user research tools and methodologies (e.g., Figma, Ballpark, Qualtrics) is a plus. • Experience mentoring and coaching junior researchers is a plus. • A passion for the Hobby Industry, its players and sellers and delivering impactful & positive change to their experience as our customers