UX Staff Content Designer

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TCGplayer (an eBay company)

WebsiteLinkedInAll Job Openings

eCommerce • Technology • Fulfillment • Collectibles

501 - 1000 employees

Founded 2008

🛍️ eCommerce

🎮 Gaming

🏪 Marketplace

Description

• Define, implement, and champion a UX content design practice and related workflows at TCGplayer, in collaboration with UX Design and Product leadership. • Gather and define interface, content, and copy requirements and success criteria during the Discovery phase of TCGplayer’s Product Development Life Cycle (PDLC). • Write, edit, and validate customer-focused, accessible UX copy, informed by a deep understanding of the hobby community’s language and conventions, usability best practices, customer behavioral data, and qualitative insights to center TCGplayer’s UX content design and decisions on our customers’ needs during the Delivery phase of our PDLC; sign off on UX content before production releases. • Apply brand voice and tone standards to new and existing products and features; provide feedback to brand owners based on findings from UX implementations and customer interactions. • Deliver UX content briefs to TCGplayer’s Marketing, Sales, and Support teams during the Go-to-Market phase of TCGplayer’s PDLC, enabling them to clear, consistent, and accurate communications across all of our communication channels. • With your manager's support, create a plan and early execution for a UX content design system including updates to user experience designs, content documents, design files, and/or other documentation tools. • Provide recommendations and roadmap to shape the future of the UX organization’s content design competency.

Requirements

• 8+ years of professional experience in content-focused and in-product roles at technology organizations. • Bachelor’s degree or equivalent in English, journalism, communications, marketing, human-centered interaction, or related field. • A portfolio demonstrating end-to-end product work, a systems-level mindset, and the ability to distill complex information down to its simplest form. • Excellent interpersonal and communication skills, with a demonstrated ability to socialize content design decisions and insights, and to align teams around UX content standards. • Mastery of contemporary UX content design tools and content management systems (CMSs), specifically Figma and Ditto. • Mastery of working within an agile environment alongside a multidisciplinary team, including close partnerships with UX Design, UX Research, Product, and Engineers divisions. • Demonstrated experience, in a principal or leadership capacity, designing and executing end-to-end and accessible content design solutions. • Demonstrated experience designing and performing – with research team partnership – behavioral, usability, and split testing practices and common tools to evaluate UX content designs and make informed improvements. • Experience creating, socializing, and working within content design systems that support multiple channels of a business and are accessible to a variety of users from many devices and platforms. • Bonus points for • Participation in the hobby and collectibles community, particularly trading card games. • Experience leveraging generative AI technology as it pertains to content design and related workflows. • Professional experience with online marketplaces, ecommerce, and/or SMB SaaS products.