Director of On-Site Member Experience
November 5
Description
• Lead the strategic direction and overall experience for fitness centers • Ensure exceptional service at every member interaction • Create and manage a new member experience program • Define and track key metrics to deliver improvements • Develop strategies to enhance member satisfaction and retention • Collaborate with clients and stakeholders to align experiences with goals • Establish KPIs to track satisfaction, retention, and service delivery • Analyze feedback and data for continuous improvement
Requirements
• Bachelor’s degree required; Hospitality, Business, or related field preferred • 8+ years in hospitality, fitness, or a similar industry, with a focus on customer service and member engagement • Strong leadership, communication, and data-driven decision-making skills • Proven experience working with clients to meet expectations and uphold contract standards
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