Billing Support Specialist

March 13

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Tebra

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Tebra is a comprehensive technology platform designed to streamline the operations of independent healthcare practices. It provides an all-in-one solution that optimizes practice efficiency by integrating electronic health records, revenue cycle management, and patient scheduling with over 130 healthcare systems. Tebra offers tools for practice growth, patient experience, care delivery, billing and payments, and data insights. The platform helps practices attract more patients, manage their reputation, enhance patient experience, and automate operations while ensuring full security and HIPAA compliance. Tebra is tailored for family medicine, pediatrics, primary care, and psychology specialties, enabling them to deliver better care, get paid faster, and gain deeper insights through data-driven practice management.

Practice Management • Practice Growth • Reputation Management • Patient Experience • Care Delivery

501 - 1000 employees

⚕️ Healthcare Insurance

☁️ SaaS

💰 Debt Financing on 2022-07

📋 Description

• As a Billing Support Specialist, you’ll play a vital role in providing top-tier service by delivering fast, accurate, and effective solutions to Billing customers. • Your ability to understand customer needs and resolve issues efficiently will directly impact customer satisfaction and help meet their objectives. • If you’re passionate about problem-solving, delivering exceptional service, and making a difference in a dynamic environment, this role offers the opportunity to contribute meaningfully to both customer success and business growth.

🎯 Requirements

• High school diploma or equivalent required; associate’s degree preferred • 12-month minimum experience in customer support, technical support, or billing support, preferably for a billing company, medical office billing team, contact center or healthcare SaaS company • Experience in Medical Billing or Healthcare industry • Understanding of medical billing workflows, insurance claims submissions, and payment processing • Familiarity with CPT, ICD-10, HCPCS codes, medical terminology and denial management is a plus • Knowledge of CMS forms, payer policies, and the US Payer landscape preferred • Experience with EHR/EMR, practice management software, or healthcare revenue cycle management systems preferred • Knowledge of HIPAA compliance and data security best practices • Ability to navigate and troubleshoot SaaS-based platforms and related integrations • Basic coding knowledge related to medical billing and claims processing • Understanding of claims submission and payer communications, including EDI enrollment process • Analytics skills to diagnose and resolve billing-related issues efficiently • Strong interpersonal and communication skills to support healthcare providers and billing teams effectively • Experience using CRM platforms such as Salesforce • Strong multi-tasking and time management skills

🏖️ Benefits

• In addition to our healthcare benefits, we also offer amazing perks! • Need work from home basics? We offer a discount through Dell! • We also offer a number of resources to help you keep your mind and body healthy. • Check out obe Fitness or Gympass for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.