Technical Account Manager

January 10

🔔 Pennsylvania – Remote

Although this job is listed in Pennsylvania, this company may be open to hiring remote in other states.

💵 $55k - $60k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

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Tech Impact

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Tech Impact is a nonprofit organization that provides technology services and training with the goal of advancing social impact. Since its inception in 2003, Tech Impact has supported thousands of nonprofits in transforming their operations and aided individuals in starting careers in technology. The organization's services include full-service IT support, cloud migrations, web and digital strategy development, cybersecurity, data management, and technology planning and strategy consulting. Their workforce development programs offer training and job placement assistance in IT and customer service fields. Tech Impact is dedicated to providing resources and expertise to help nonprofits utilize technology efficiently so they can focus on their mission.

Nonprofits • Cloud Technology • Technology Support Services • npTech • NGO's

51 - 200 employees

Founded 2003

🤝 Non-profit

🌍 Social Impact

📋 Description

• The Technical Account Manager will support existing Managed IT Support customers • Conduct regular meetings with Clients to explore their business needs • Assess and develop technology budgets and solutions • Take ownership of client communications • Effectively communicate benefits and value of our solutions • Manage support plan pricing, documentation, and associate agreements • Develop in-depth knowledge of our services, product offerings, and best practices • Manage sales activities and opportunities in CRM • Keep client information in CRM current and complete • Regularly attend internal Account Management Meetings • Enter time tracking in CRM as it occurs • Recommend necessary hardware, software, licensing for business operations • Cultivate sales and influence skills to drive transformational change at Client businesses • Expand knowledge of technologies from an executive point of view • Actively participate in applicable Company-sponsored training activities

🎯 Requirements

• Excellent customer service skills • Strong organizational skills and ability to work independently • Excellent verbal and written communications skills • Independent learner • Must be able to absorb innovative technologies and be a continuous learner • Ability to meet with the technical team • Microsoft Office 365 • Understanding basic infrastructure technologies such as firewalls, wireless access, LAN, WAN, and basic hardware • MSP (Managed Service Provider) experience is preferred