Customer Engagement Specialist

2 days ago

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Telecom Networks Contact Center

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Inbound Services include: Customer Service • Answering Service • Help Desk • Tech Support • IVR. Outbound Services include: Phone Sales

201 - 500

Description

• Represent our clients in a professional manner by directly engaging in one-on-one conversations with potential customers • Ensure all sales plans and contractual commitments are achieved during the sales process • Train and collaborate with other Customer Engagement Specialists maintaining up-to-date working knowledge of all client products and services • Assist the sales team in generating quotes, proposals, contracts, and customer sale documentation • Learn our training techniques by engaging in all leadership development courses • Organize and maintain accurate records of client and sales team information, manage sales material, schedule meetings and track sales activities for the sales team • Apply customer feedback to improve existing standard operating procedures in relation to customer engagement

Requirements

• Experience working in Account Management, Sales, Customer Service, Client Relations, or related industries • Flexible schedule with the ability to work evenings and occasional weekends as needed • Excel in a fast-paced environment with limited direction from supervisors • Enthusiastic, upbeat, and professional demeanor when interacting with customers • Confident in communication abilities to accurately convey information to customers • Thrives in a team environment with an emphasis on collaboration • Ability to commute and reliable transportation

Benefits

• 401(k) • Dental insurance • Flexible schedule • Health insurance • Paid time off • Vision insurance