Thanx
Thanx is the number one guest engagement platform designed to boost customer loyalty through personalized, exclusive, and on-brand experiences. Specializing in the restaurant industry, Thanx provides a suite of tools including mobile apps, CRM, marketing automation, and A/B testing to help restaurant brands engage with their customers without relying on traditional discounts. Their platform boasts advanced data services capturing significant customer purchase behavior, lending to impactful marketing and customer retention strategies. With a loyalty designer and comprehensive content management system, Thanx enables restaurants to constantly evolve their loyalty programs and maximize customer conversion and engagement metrics.
Customer Retention • Customer Satisfaction • Retail • Restaurants • Franchise Tools
Senior Customer Success Manager
February 4
Thanx
Thanx is the number one guest engagement platform designed to boost customer loyalty through personalized, exclusive, and on-brand experiences. Specializing in the restaurant industry, Thanx provides a suite of tools including mobile apps, CRM, marketing automation, and A/B testing to help restaurant brands engage with their customers without relying on traditional discounts. Their platform boasts advanced data services capturing significant customer purchase behavior, lending to impactful marketing and customer retention strategies. With a loyalty designer and comprehensive content management system, Thanx enables restaurants to constantly evolve their loyalty programs and maximize customer conversion and engagement metrics.
Customer Retention • Customer Satisfaction • Retail • Restaurants • Franchise Tools
📋 Description
• Manage all aspects of the Customer Success cycle for key accounts • Develop success plans to ensure customer’s goals are achieved • Analyze customer data and make recommendations to drive ROI • Provide technical and business solutions for customers • Work seamlessly with various teams to deliver quality outcomes
🎯 Requirements
• 5-7 years of software/B2B customer success management experience • An understanding of startup environments and willingness to adapt in a fast-paced environment • Strong written and verbal skills and enjoy speaking to a crowd • A BA/BS • A blended creative and analytical approach to problem-solving • Familiarity with software, like Salesforce, Catalyst, Front and Notion
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