Team Lead - Customer Success

February 1

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Eleos Health

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Eleos Health is a company that specializes in providing AI-powered behavioral health software designed to enhance the efficiency and quality of care delivery. Their platform focuses on automating documentation and compliance tasks for behavioral health providers, significantly reducing the time providers spend on these tasks and allowing them to concentrate more on client care. By leveraging augmented intelligence and machine learning, Eleos Health delivers detailed progress note suggestions and clinical insights, improving providers' work-life balance and client outcomes. Eleos Health serves behavioral health organizations across the United States, offering solutions that integrate seamlessly into existing electronic health record workflows.

51 - 200 employees

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

☁️ SaaS

📋 Description

• Team Lead, Customer Success • Who is Eleos Health? • Today, more people than ever are speaking publicly about their mental health. • Eleos is on a mission to help deliver the world's most effective behavioral care through data, measurement, and personalization. • We want to give clinicians the support they need to do the important work only they can do. • What is this opportunity? • We are seeking a motivated and experienced Customer Success Team Lead to oversee our growing Customer Success team. • As a player-coach in this role, you will be responsible for overseeing a book of key strategic accounts, and leading team members, providing guidance, and fostering a collaborative environment. • The ideal candidate will possess strong leadership skills, industry expertise, and a hands-on approach to problem-solving, fostering a culture of growth and achievement within the team. • Who are you? • You are someone who gets excited over the challenge of operating in a start-up setting and excels in a fast-paced environment. • You love building relationships with customers and your team, helping them maximize the value of our system, and being their voice within our organization. • You take pride in your superb communication skills. • A true player-coach that is energetic, motivated, and self-driven. • You bring a positive attitude and are an amazing team player. • You are excited by the challenge of finding unique solutions to clients’ problems, always looking to push yourself and the organization forward. • How will you contribute? • Supervise and mentor a team of Customer Success Managers, providing guidance, support, and performance feedback. • Set team goals and KPIs, monitor performance, and drive accountability. • Foster a positive team environment that encourages professional growth and development. • Oversee the management of key accounts to ensure satisfaction, retention, and growth. • Conduct regular check-ins and business reviews with clients, identifying opportunities for upselling and cross-selling. • Address escalated client issues, ensuring timely resolution and maintaining strong relationships. • Develop and implement best practices and processes to enhance the customer journey and team efficiency. • Collaborate with cross-functional teams (Sales, Product, Support) to align strategies and share customer feedback. • Analyze customer success metrics to drive improvements and inform strategic decisions. • Create training programs and resources for the Customer Success team to enhance their skills and knowledge. • Facilitate ongoing training sessions to keep the team informed about product updates and industry trends. • Monitor customer health scores and usage metrics, providing insights to the team and leadership. • Prepare reports on team performance, client engagement, and overall customer success initiatives. • This is a unique opportunity to join a startup that has a meaningful impact on the well-being and mental health of thousands. • We have: • A product that positively impacts people's lives every single day. • A team of amazing people with a shared vision and the infinite drive to make it happen.

🎯 Requirements

• 5+ years of experience in Customer Success, Account Management, or related roles, with at least 2 years in a leadership position. • Ability to lead, motivate, and develop a high-performing team. • Experience with SaaS products, ideally in global startup environment • Ability to articulate value, confidently handle objections, and resolve customer issues • Experience interacting and presenting at all levels of an organization • Excellent communication and interpersonal skills, with a customer-centric mindset. • Ability to multitask, problem-solve, and work cross-functionally in a dynamic environment • Ability to travel (40%) • Demonstrated success managing long-term partnerships in large organizations • Strong analytical skills and the ability to interpret data to drive decisions. • Proficiency in CRM and Customer Success software tools. • Located in EST/ CST timezones

🏖️ Benefits

• Wide and generous health benefits • Significant equity • Mesh card • 401(k) plans matched to 4% • Additional mental health days off you can take any given moment simply because you need them.