Senior Customer Success Manager

January 23

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Halo

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Halo is an AI-powered partnering platform designed for R&D teams to enhance their research capabilities and bring innovations to market more efficiently. The platform enables users to fill in knowledge gaps, expand their network with global ecosystem partners, and discover under-the-radar researchers and startups using AI-driven methodologies. It facilitates targeted outreach, allowing users to connect with pre-qualified researchers and startups. Halo also accelerates the evaluation process by enabling collaborative proposal rating and feedback. The platform is used by academic, startup, and industry innovators to advance scientific progress and cultivate long-term professional relationships.

Fundraising • Biomedical Research • Technology Transfer • Drug Discovery

2 - 10 employees

🤖 Artificial Intelligence

☁️ SaaS

🔬 Science

📋 Description

• Halo is seeking a dynamic and accomplished Customer Success Manager with a proven track record of managing Enterprise customers. • The role involves managing a book of business, developing strong relationships with key stakeholders amongst our global clientele, including R&D and innovation executives at leading companies. • Drive customer engagement and usage, and serve as a trusted advisor on Halo’s platform offerings. • Manage customer relationships and help shape the future of our product and customer experience.

🎯 Requirements

• Experience: 5+ years in Customer Success Management, preferably within an enterprise SaaS environment. Proven track record in managing and growing customer relationships via expansion & renewal opportunities. • Skills: Exceptional organizational abilities with a knack for managing multiple priorities and projects. Strong written, verbal, and presentation skills, with the ability to communicate complex concepts to both technical and non-technical audiences. • Relationship Management: Demonstrated ability to build and sustain valuable, outcome-driven relationships with a diverse customer base. • Product Collaboration: Experience working closely with Product or Engineering teams to create and implement feedback loops that enhance product offerings. • Mentor & Coach: You enjoy leading by example and helping others grow. You’ve successfully mentored or coached junior team members and contributed to the overall development of customer success practices. • Proactive Problem-Solving: Self-starter attitude with a proactive approach to problem-solving and decision-making. • Engaging Communication: Strong social and interpersonal skills, with the ability to connect with stakeholders at all levels. • Passion: Genuine enthusiasm for Halo’s mission to advance scientific research and innovation.

🏖️ Benefits

• Share in the upside. Early employees have an outsized impact on a startup’s success. It’s only fair that you receive meaningful equity in return. • Donate to research. Make a donation to scientific research you care about and we’ll match your donation dollar-for-dollar. • Volunteer for research. Participate in a research study through ResearchMatch, a nonprofit funded by the NIH, and get a $200 bonus check. • Stay healthy. We don’t ever want your health to be a source of stress and offer top-of-the-line medical, dental, and vision benefits. • Escape for the Winter. From December to March, Halo will fly you anywhere in the country to escape the cold and get some Vitamin D.