Program Manager, L&D

May 17

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The Trevor Project

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The world's largest suicide prevention and mental health organization for LGBTQ young people.

Suicide Prevention • Crisis Intervention • LGBTQ • Youth

501 - 1000

Description

• Contribute to our critical mission of ending suicide among lesbian, gay, bisexual, transgender, queer & questioning young people, while fostering an inclusive approach to your direct work and engagement with Trevor colleagues across the organization • Continually grow your LGBTQ competency and awareness • Develop and manage initiatives regarding professional development for individuals and teams including, but not limited to Performance Conversations, Career Pathing, Succession Planning, company and department specific training courses, and compliance-required training events, to engage and enhance job performance • Establish learning and development practices, policies, and procedures to ensure alignment with Company's values and purpose, strategy, and business needs • Design and develop effective learning materials and experiences utilizing a variety of media/various modalities (e.g., instructor-led training, virtual instructor-led, e-learning manuals, and workshops) • Facilitate advanced learning and development programs across the Company, including planning, administering, and evaluation • Partner with leaders across departments to develop cross-functional training and development programs on topics we have internal expertise on • Manage a professional development budget • Own existing and build new relationships with external professional development partners, e.g. Linkedin Learning and more • Align leadership and other stakeholders across the organization on staff development priorities, including manager development • Ensure training and staff development are aligned with labor relations and union employees • Develop and maintain learning and development communications to ensure employees are informed of training events and resources • Conduct follow-up surveys of all completed learning programs to evaluate and measure results and modify programs as needed • Manage Onboarding programming, including 90-day check-ins and feedback facilitation • Build and continually update internal tools that measure program effectiveness • Partner with the People Operations Services team to apply performance development knowledge to performance improvement plans (PIPs) • Build and identify metrics of success to measure performance of developed programming and areas of improvement • Lead and collaborate with empathy, showing courage and compassion when making decisions • Demonstrate fair, ethical, and equitable business practices • Inspire and foster collaboration and partnerships • Create spaces that are supportive and affirming to all • Learn eagerly, share knowledge generously, and improve continuously • Other relevant duties and responsibilities as assigned

Requirements

• Proven ability to approach and deliver all work and interactions with empathy and inclusion • Demonstrated ability to articulate concepts and guidance clearly and effectively in written and oral forms to audiences • 4-5 yrs of experience in L&D and creating trainings/learning journeys • Proven commitment to outstanding internal and external service to our colleagues, the individuals we serve, our donors, and those with whom we collaborate and communicate, with a focus on proactive and inclusive issue resolution and continuous improvement for all systems and processes • Demonstrated flexibility in the midst of change and ambiguity, and ability to successfully juggle multiple deliverables, adapting to new situations with fresh ideas or innovative approaches • Has successfully navigated environments where quality, efficiency, and end results are paramount • Track record of translating vision and strategy into detailed priorities and operating plans with clear owners and due dates, effectively managing stakeholders, and delivering results that meet the organization's needs • Proficiency in spoken and written English • Demonstrated successful planning and problem-solving skills, with proven ability to multitask and work well within tight timelines • Proven ability to work, communicate, and collaborate effectively with individuals and teams at all levels, both internally and externally • Attention to detail and accuracy in all work • Demonstrated commitment to fostering and maintaining an environment of diversity, inclusion, and belonging.