accounting software β’ payroll software β’ CRM β’ electronic document delivery β’ inventory management
5001 - 10000
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πΊπΈ United States β Remote
π΅ $90k - $110k / year
β° Full Time
π‘ Mid-level
π Senior
π Customer Success
accounting software β’ payroll software β’ CRM β’ electronic document delivery β’ inventory management
5001 - 10000
β’ Join the Access Family and see how we make software ideas become a reality! β’ Passionate about helping our customers stay one step ahead of the challenges facing their industry and business. β’ Accountable for the success of a portfolio of our most valued customers. β’ Ensure contractual adherence and manage churn and retention. β’ Advise customers on best practices and drive adoption of their Access software.
β’ Minimum of 3-5 years of experience in a Customer Success role β’ Ability to quickly resolve customer challenges by using appropriate resources and influence to achieve goals β’ Expertise in managing multiple conflicting priorities under pressure β’ Strong commercial acumen and negotiation skills β’ Ability to translate and articulate how specific product features will deliver customer success outcomes β’ Confidence to deliver presentations to internal and external audiences, both face-to-face and via webinars β’ Ability to build rapport with multiple customer stakeholders, including C-Suite, ensuring strategic and operational alignment β’ Ability to champion and drive internal improvements within key supporting business units β’ Skill in analyzing and understanding product usage data by customer or customer cohort/segment β’ Ability to articulate challenging messages and effectively navigate and mediate conflict
β’ 22 days paid time off β’ 11 company paid holidays β’ Medical, dental & vision insurance β’ 5% 401(k) company match β’ Short-term and long-term disability insurance β’ Parental leave for birthing and non-birthing parents β’ Flexible work environment
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