Premier Customer Success Manager - ERP Software

November 4

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The Access Group - Asia Pacific

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accounting software • payroll software • CRM • electronic document delivery • inventory management

5001 - 10000

Description

• Join the Access Family and see how we make software ideas become a reality! • Passionate about helping our customers stay one step ahead of the challenges facing their industry and business. • Accountable for the success of a portfolio of our most valued customers. • Ensure contractual adherence and manage churn and retention. • Advise customers on best practices and drive adoption of their Access software.

Requirements

• Minimum of 3-5 years of experience in a Customer Success role • Ability to quickly resolve customer challenges by using appropriate resources and influence to achieve goals • Expertise in managing multiple conflicting priorities under pressure • Strong commercial acumen and negotiation skills • Ability to translate and articulate how specific product features will deliver customer success outcomes • Confidence to deliver presentations to internal and external audiences, both face-to-face and via webinars • Ability to build rapport with multiple customer stakeholders, including C-Suite, ensuring strategic and operational alignment • Ability to champion and drive internal improvements within key supporting business units • Skill in analyzing and understanding product usage data by customer or customer cohort/segment • Ability to articulate challenging messages and effectively navigate and mediate conflict

Benefits

• 22 days paid time off • 11 company paid holidays • Medical, dental & vision insurance • 5% 401(k) company match • Short-term and long-term disability insurance • Parental leave for birthing and non-birthing parents • Flexible work environment