Account Manager - Digital Ads & Monetization

December 31, 2024

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The CE Shop

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Continuing Education • Pre-Licensing • Real Estate • Distance Education • Online Education

51 - 200 employees

📚 Education

🏠 Real Estate

💰 Private Equity Round on 2020-12

Description

• Be the primary contact for clients post-sale, building strong relationships and ensuring an exceptional experience that exceeds client expectations. • Collaborate closely with Sales to ensure a seamless transition, keeping Account Executives informed on key issues and metrics and involving them in upsell and new business opportunities. • Participate as needed in pre-sales meetings and processes for complex campaigns, offering strategic insights to enhance media planning. • Partner with Ad Ops to oversee campaign launch and delivery, ensuring on-time, on-budget execution that meets or exceeds performance goals. • Analyze campaign data, providing actionable insights that drive performance improvements and align with client objectives. • Create wrap-up reports that highlight noteworthy trends, meaningful results, and key client metrics with recommendations for future campaigns. • Drive client renewals and identify upsell opportunities by demonstrating the value and success of campaigns. • Keep clients informed throughout the campaign with regular updates and performance reports, proactively identifying and promptly addressing any issues. • Maintain comprehensive records of client interactions and account history in Salesforce. • Actively seek out ways to enhance client satisfaction and operational efficiency.

Requirements

• 4+ years of experience in account management or client services in the digital advertising industry • Proven track record of delivering outstanding, white glove client service • Exceptional attention to detail and strong organizational skills • Superior written and verbal communication skills, with the ability to build strong interpersonal relationships • Solid understanding of digital media measurement and tracking, with the ability to analyze data and optimize performance • Experience in strategic media planning • Ability to manage multiple projects under tight deadlines and excel in high-pressure environments • Solutions-oriented with strong problem-solving skills and the ability to handle challenges effectively • Experience working with cross-functional teams including Sales, Ad Ops, Marketing, and Product • Proficient in Salesforce or other CRM systems

Benefits

• Flexible vacation that supports the importance of time away from work for rest and relaxation • 12 paid holidays • Paid parental leave • Sick leave (accrued at 1 hour for every 30 hours worked) • Medical, dental, and vision insurance benefits • Flexible spending account • Health savings account • Life and disability insurance • Fertility benefits • Employee Assistance Programs • 401(k) employer match