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β’ Assist patients and prescribers through inbound/outbound phone calls or web support. β’ Handle various inquiries including scheduling medication orders, order status updates, explaining patient benefits, resolving account issues, and billing inquiries. β’ Serve as a liaison between patients and internal expert teams. β’ Participate in extensive paid training to ensure proficiency in Accredo/Cigna systems and procedures. β’ Maintain high call volume productivity, handling an average of 30-50 calls daily. β’ Adhere to scheduled work hours and meet performance metrics. β’ Anticipate patient needs and provide solutions proactively.
β’ High School Diploma or equivalent required. β’ 1+ years of customer service experience. β’ Proficient in Microsoft Office Suite and navigating multiple systems simultaneously. β’ Ability to excel in a high-volume call center environment. β’ Strong communication skills, both written and verbal. β’ Organized with excellent time-management abilities. β’ Customer-oriented with the capacity to adapt to various patient perspectives. β’ Must be available to work within Contact Center hours: Monday through Friday, 8:00 am to 11:00 pm EST, and Saturday, 8:00 am - 5:00 pm EST. β’ Reliable internet connectivity and a dedicated workspace free of distractions required. β’ Must attend 100% of training within the first 90 days of employment.
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