Customer Service Representative

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The Cigna Group

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10,000+

Description

• Assist patients and prescribers through inbound/outbound phone calls or web support. • Handle various inquiries including scheduling medication orders, order status updates, explaining patient benefits, resolving account issues, and billing inquiries. • Serve as a liaison between patients and internal expert teams. • Participate in extensive paid training to ensure proficiency in Accredo/Cigna systems and procedures. • Maintain high call volume productivity, handling an average of 30-50 calls daily. • Adhere to scheduled work hours and meet performance metrics. • Anticipate patient needs and provide solutions proactively.

Requirements

• High School Diploma or equivalent required. • 1+ years of customer service experience. • Proficient in Microsoft Office Suite and navigating multiple systems simultaneously. • Ability to excel in a high-volume call center environment. • Strong communication skills, both written and verbal. • Organized with excellent time-management abilities. • Customer-oriented with the capacity to adapt to various patient perspectives. • Must be available to work within Contact Center hours: Monday through Friday, 8:00 am to 11:00 pm EST, and Saturday, 8:00 am - 5:00 pm EST. • Reliable internet connectivity and a dedicated workspace free of distractions required. • Must attend 100% of training within the first 90 days of employment.