Bilingual Mandarin Customer Service Representative

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SafeRide Health

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Healthcare transportation • Non Emergency Medical Transportation • NEMT

501 - 1000

Description

• Taking inbound calls from Members, Medical Facilities, Transportation Providers and Health Plans • Accurately enter ride details to ensure successful ride completion • Confirming member eligibility • Answering Member inquiries regarding transportation services • Identifying and assessing Member's additional needs • Intaking of Member Concerns • Actively working with other internal departments to quickly address real-time issues • Other duties as assigned

Requirements

• Must be fluent in Mandarin (verbal) • High school diploma or equivalent • One (1) year of inbound call center experience in high call volume atmosphere • Must be able to pass a criminal background record check and sanctions check • Must be legally authorized to work in the U.S. • Must have the ability to work availability including overnights and weekends